Refund policy
🌿 Returns & Exchanges
Currently, I do not accept returns or exchanges, as each item is made in small batches and often printed to order.
However, your experience truly matters. If there’s any issue with your order — damaged product, printing error, or something that doesn’t feel right — please contact me within 3 days of delivery.
How to report an issue:
Email bhamastudio2411@gmail.com with:
- Your Order ID
- A short note about the issue
- Clear photos (if applicable)
I’ll do my best to resolve it quickly and gently, whether that means sending a replacement or finding another suitable solution.
🌿 Cancellations
Orders can be cancelled within 12 hours of placing the order, provided printing or packing hasn’t started. After this window, cancellations are not possible.
🌿 No Refunds for Change of Mind
All purchases are final sale. Refunds are not provided for:
- Change of mind
- Colour/size preference changes
- Delays caused by courier or postal services
Please read product descriptions carefully before ordering.
🌿 Damaged or Incorrect Items
If your order arrives damaged, has a printing issue, or you received the wrong item, please reach out within 3 days of delivery with an unboxing video.
Email hello.bhamastudio2411@gmail.com with:
- Your Order ID
- A short description of the issue
- Clear photos of the product and packaging
After reviewing, I’ll offer a replacement or the most suitable solution. (Refunds will only be issued in rare cases where a replacement isn’t possible.)
🌿 Lost or Delayed Packages
Once shipped via India Post, tracking and delivery timelines depend on their system. Refunds cannot be provided for:
- Delays due to courier logistics
- Slow tracking updates
- Packages marked “delivered” but not received (I can help raise a complaint in such cases)
I’ll support you as much as possible with tracking assistance or by contacting the courier if needed.
🌿 Contact
For any questions or concerns, email:
📮 bhamastudio2411@gmail.com
I’m always here to help and ensure you have a smooth experience.
Itlu mee Bhama
Bhama Studio – made for the mellow days