Refund policy

 

🌿 Returns & Exchanges

Currently, I do not accept returns or exchanges, as each item is made in small batches and often printed to order.

However, your experience truly matters. If there’s any issue with your order — damaged product, printing error, or something that doesn’t feel right — please contact me within 3 days of delivery.

How to report an issue:
Email bhamastudio2411@gmail.com with:

  • Your Order ID
  • A short note about the issue
  • Clear photos (if applicable)

I’ll do my best to resolve it quickly and gently, whether that means sending a replacement or finding another suitable solution.

🌿 Cancellations

Orders can be cancelled within 12 hours of placing the order, provided printing or packing hasn’t started. After this window, cancellations are not possible.

🌿 No Refunds for Change of Mind

All purchases are final sale. Refunds are not provided for:

  • Change of mind
  • Colour/size preference changes
  • Delays caused by courier or postal services

Please read product descriptions carefully before ordering.

🌿 Damaged or Incorrect Items

If your order arrives damaged, has a printing issue, or you received the wrong item, please reach out within 3 days of delivery with an unboxing video.

Email hello.bhamastudio2411@gmail.com with:

  • Your Order ID
  • A short description of the issue
  • Clear photos of the product and packaging

After reviewing, I’ll offer a replacement or the most suitable solution. (Refunds will only be issued in rare cases where a replacement isn’t possible.)

🌿 Lost or Delayed Packages

Once shipped via India Post, tracking and delivery timelines depend on their system. Refunds cannot be provided for:

  • Delays due to courier logistics
  • Slow tracking updates
  • Packages marked “delivered” but not received (I can help raise a complaint in such cases)

I’ll support you as much as possible with tracking assistance or by contacting the courier if needed.

🌿 Contact

For any questions or concerns, email:
📮 bhamastudio2411@gmail.com
I’m always here to help and ensure you have a smooth experience.

Itlu mee Bhama
Bhama Studio – made for the mellow days